Home Care Telephony – ClearCare

Posted on April 16, 2015

Home Care Telephony System - Clear Care

Using The Latest in Home Care Telephony Technology

 

Recently, Constant Companions launched the use of the ClearCare System and home care telephony program. This program allows us to better track the attendance and activities our home care staff, provide timely updates to care plans, allow real-time access to information and updates to our clients and their families (if authorized by the client).  All care plans are entered into the system with specific activities outlined for each shift.

Before the caregivers can clock out they must update all activities and tasks assigned for the day. If they are unable to perform a certain activity or task, they must leave a verbal message as to why. Additionally, they can record a change in condition for both the agency and the family to hear. This has improved our ability to identify new needs in a timely manner and coordinate additional care and services as well as communicate more effectively with family members.

Home Care telephony technology records exact in and out times of all caregivers as they call in from the client’s home phone, assuring timely arrival and departure. If the caregiver is late in clocking in or out, an alert is sent to the office and is handled appropriately. These telephony logs are used to produce accurate and timely billing, significantly reducing discrepancies and encouraging prompt and full attendance in the home.

We are thrilled with the implementation of the Clear Care System and we are committed to continued efforts to provide access to accountable and experience care to the residents of San Diego and Riverside Counties. Please feel free to give us a call any time with questions or concerns, we welcome all input.

Please visit the ClearCare website for more information: ClearCare: Powerful Home Care Software

Submitted by Gabriela F. Brown, CSA
Constant Companions Home Care
888.883.8393

Aug-Sep 2013 Newsletter

Posted on September 4, 2014

Special Tips for Your Friends and Family

Uncertain Paths – Transitioning to Home Care

Your mom is in the skilled nursing facility and the social worker/case manager is talking to you about sending her home. It is recommended that she not be without personal care assistance/home care. All of a sudden, there are many decisions to make.

  • Do you bring her to your home?
  • Do you care for her every day in her own home?
  • Do you contact a home care agency or hire a caregiver privately?

No matter what is decided, this is unfamiliar territory that brings to surface many fears and anxiety. Hiring outside help for a parent creates a tremendous storm of emotions.

Read Our Featured Article: Uncertain Paths – Transitioning to Home Care

woman getting massage

Massage for Seniors: It’s A Good Thing!

There is growing evidence that seniors could significantly benefit from a regular massage session and a new specialty is rapidly growing to provide this service, tailored to the senior’s needs and concerns.

Learn More

nurse servicing patient

Uncertain Paths – Transitioning to Home Care

No matter what is decided, this is unfamiliar territory that brings to surface many fears and anxiety. Hiring outside help for a parent creates a tremendous storm of emotions.

Learn More

smiling woman talking

Hearing Loss – Bringing Seniors Back into the Conversation

Nearly one-third of people over the age of 65 are hard-of-hearing while nearly 50% of people over the age of 85 suffer from some form of hearing loss.

Learn More

Oct – Nov 2013 Newsletter

Posted on September 4, 2014

Special Tips for Your Friends and Family

Here’s the Skin(ny) – The Importance of Skin Integrity As We Age

No, I am not talking about weight; I am talking about the largest organ on your body, your skin. As we age, the skin, like every other organ in our body, begins to decline. While we don’t have any way to reverse this aging process there are things that we can do to boost it functioning and help to prevent skin integrity issues, a major complication for many seniors.

What does skin do for us?
  • Helps maintain proper body temperature
  • Wards off infections
  • Waterproof barrier that keeps moisture in and moisture out.
  • Provides sensory information about our environment and injury

As the body ages, the layer of fat under the skin starts to disappear as well as the blood vessels feeding the skin with lots of oxygen. As a result the skin becomes looser, unable to insulate us well, and thinner. The most visible evidence of this is wrinkling and sagging of the skin. As our skin becomes thinner, it becomes vulnerable to tears and pressure sores. Open skin is an invitation to infection and discomfort.

Read Our Featured Article: Here’s the Skin(ny) – The Importance of Skin Integrity As We Age

Do you have an aging parent or loved one? Contact us to learn about our caregivers.

happy 10th anniversary

Happy 10th Anniversary!

We want to extend a heart-felt THANK YOU to all of our referral sources, community partners and clients for their continued faith, feedback and recommendation of our senior home care services

Learn More

affordable alternatives

The Launching of Affordable Alternatives

Affordable Alternatives is a separate Home Care Referral Agency that seeks to provide seniors with a safer alternative to inexpensive home care.

Learn More

we care hiring system

The Use of CareProfiler in Full Swing

Care Profiler was developed to help healthcare organizations find caregivers that are responsible, attuned, and capable of creating meaningful connections with the people they care for.

Learn More

In the Service Of Seniors – Union Tribune Features Constant Companions

Posted on July 14, 2014

Union Tribune

San Diego Home Care Provider, Gabriela Brown featured in the San Diego Union Tribune.

Find us featured in the San Diego Union Tribune. The Tribune interviewed CEO, Gabriela Brown about the founding of Constant Companions, the difficulties and the rewards in operating a home care agency. This article encourages us all to think about home care before a crisis Most often families do not consider home care until a scary event arises in the life of their aging family member, and it becomes clear that they need help. Read the for details!

http://www.utsandiego.com/news/2013/feb/08/tp-in-the-service-of-seniors-poway-company/

 

Fun in the Sun – Preventing Dehydration in Seniors

Posted on July 1, 2014

Summer is just around the corner and as the temperatures rise, so should our awareness of DEHYDRATION in SENIORS. Although dehydration can occur in any season and in any climate, summer can bring it about quickly, catching many seniors and their caregivers off-guard.

FACTS:

  • 31% of residents in Long-Term Care facilities are dehydrated
  • 48% of adults admitted into the hospital through the emergency department had signs of dehydration in their lab results
  • Dehydration is one of the 10 most frequent admitting diagnoses for Medicare hospitalization according the Health Care Finance Administration.

There are many reasons why seniors are particularly vulnerable to dehydration:

  • The body is not as efficient in regulating fluid balance
  • The body is  not as efficient in regulating internal temperature
  • The ability to sense thirst and hunger decrease
  • Medications can cause excessive water loss through sweating and urine output
  • Diarrhea
  • Diabetes
  • Lack of access to adequate hydration, due to mobility or strength issues

Inadequate daily fluid intake can result in mild to severe dehydration, even death. In fact the average human being can only survive about 4 days without water. Dehydration in seniors can occur quickly with serious consequences.

 

Signs of Mild Dehydration:

  • Dry mouth
  • Sticky saliva
  • Decreased urine output that is dark in color (should be clear to light yellow)
  • Cramps in limbs
  • General weakness
  • Dizziness or increased dizziness upon standing
  • Falling asleep easily during the day
  • Irritability
  • Headaches
  • Little tear or sweat production
  • Confusion
  • Constipation

 

Signs of Moderate to Severe Dehydration

  • All of the above AND
  • Fever
  • Increased infections
  • Dry, sunken eyes
  • Skin that doesn’t snap back when lightly pinched (on arm)
  • Fast, shallow breathing
  • Low blood pressure
  • Severe cramps in legs, arms, back and stomach
  • Bloated stomach

 

Long-term effects of moderate to severe dehydration

  • Urinary tract infections
  • Debilitating loss of strength and balance
  • Debilitating confusion
  • Kidney failure
  • Pneumonia
  • Bedsores
  • Fever
  • Convulsions
  • Death

 

Even with the stakes so high, many seniors find it difficult to get enough fluids every day. With a little planning, however, they can do it.

 

Here are a few tips to help everyone on their way to full hydration:

  • Drink approximately 1/3 of your body weight each and every day. Example: If you weigh 150lbs, your minimum daily intake should be approximately 50 oz of fluids a day.
  • Sip throughout the day, Don’t wait until you feel thirsty
  • Avoid alcohol
  • Limit caffeinated beverages. This doesn’t mean eliminate, you can still enjoy a morning coffee or tea. Moderation is key.
  • Get a nice water bottle and note the total ounces with a Sharpie to measure intake.
  • Foods with a lot of water count! Melons, vegetables, fruit juice and soups are full of water.
  • Limit time spent in the sun. If you will be out for a prolonged outing, bring extra water or be sure to stop frequently for a beverage.

 

To start off your hydration program, weigh in and then monitor weight DAILY. A loss of 2% indicates mild dehydration; a loss of 4% indicates severe dehydration. Example: If you weigh 150 a loss of 3lbs is considered mild to moderate dehydration. Severe dehydration would be a loss of 5-6 pounds.  In the case of severe dehydration, contact your doctor immediately and sip liquids high in salt and potassium such as fruit or vegetable juice, Gatorade and broth, to restore electrolyte balance as well as fluid levels.

 

Happy Hydrating!

 

Gabriela Brown, CSA

Constant Companions Home Care

888-883-8393

www.constantcompanions.net

 

 

This article is not intended to replace the advice of a physician.

Seniors and Alcohol – The Good, The Bad and The Ugly

Posted on April 30, 2014

Seniors and AlcoholSeniors and alcohol –

Many seniors partake of alcohol in moderation, however, due to physiological and psychological reasons, moderation can be too much for some seniors and for some it is leading to drinking problems or outright alcoholism that can complicate already complex health conditions. The relationship between seniors and alcohol is different than in the younger population and is worth a look.

As with all ages, alcohol affects men and women differently due to muscle mass and blood volume. Women also suffer more consequences with an increase in breast cancer and osteoporosis by drinking more than recommended amounts. It is recommended that women drink only one alcoholic beverage daily and men may have two.

One drink is equal to one of the following:

  • One 12-ounce can or bottle of regular beer, ale, or wine cooler
  • One 8- or 9-ounce can or bottle of malt liquor
  • One 5-ounce glass of red or white wine
  • One 1.5-ounce shot glass of hard liquor (spirits) like gin, vodka,

Seniors face life stressors that can lead to the increase or onset of alcohol consumption and the symptoms are often dismissed or mistaken for age-related conditions. Not all seniors who drink regularly have a drinking problem nor do people who do have a drinking problem drink regularly. The key is awareness of your current drinking habits and to evaluate if they are having an effect on your physical, psychological or social well-being.

The Good:

The good news is that a daily drink is beneficial to otherwise healthy seniors, especially red wine.

  • Research is showing that light to moderate drinking after 65 may prevent cognitive decline and dementia by 35%-45%.
  • For postmenopausal women, moderate drinking has been linked to a reduction in the risk for osteoporosis and an improvement in bone density.
  • A daily drink has been shown to raise HDL, the good cholesterol and prevent atherosclerosis.

The Bad:

Physiological Effects:

  • Less able to clear alcohol from the body, leaving excess alcohol, even at moderate amounts free to damage brain, liver, heart.
  • Lower immunity for those who those who consume too much.
  • Decreased balance and strength.
  • Chronic alcohol dependence increases the risk for depression, anxiety disorders, heart disease, liver disease and cancer.

Psychological Effects:

  • Isolation and loneliness is eased with the use of alcohol, making the person less motivated to seek out social situations, leading to more isolation.
  • If a person had a social network and is consistently seen drinking too much, friends withdraw, leading to isolation and more drinking.
  • Depression occurs in over 50% of people over 65. Alcohol is a depressant. It can increase the feelings of depression in those already suffering from depression.

Medicines:

Some medications can increase the effects of alcohol or be toxic in combination. Here are some examples:

  • If you take aspirin and drink, your risk of stomach or intestinal bleeding is increased.
  • When combined with alcohol, cold and allergy medicines (the label will say antihistamines) may make you feel very sleepy.
  • Alcohol used with large doses of acetaminophen, a common painkiller, may cause liver damage.
  • Some medicines, such as cough syrups and laxatives, have high alcohol content. If you drink at the same time, your alcohol level will go up.
  • Alcohol used with some sleeping pills, pain pills, or anxiety/anti-depression medicine can be deadly.

Nutrition:

  • Many seniors do not eat enough as sense of taste wanes with age. When drinking, less food in the stomach increases the rate of alcohol absorption into the blood stream
  • Dehydration is a common issue in seniors – dehydration causes lower blood volume which can increase the total blood alcohol level per drink.
  • Alcohol is a strong diuretic increasing the risk of dehydration.
  • Heavy drinking can take the place of adequate food consumption providing empty calories with no nutritional value.

The Ugly

Among persons over 60, up to 10% in community-based living fulfill the criteria for alcohol abuse. For those admitted to hospitals, the rate of alcoholism is 18%-20%, 38% in psychiatric institutions and 40% in nursing homes. The number of seniors who drink heavily is increasing and women are catching up to men.

It has been shown that many seniors who drink beyond recommended amounts over long periods of time:

  • Suffer more falls and injuries.
  • Exhibit symptoms of dementia or Alzheimer’s such as being forgetful or confused – some of which can be corrected by cutting down or abstention. However, after prolonged use some damage cannot be reversed.
  • Make diagnosis and treatment of certain diseases or conditions more difficult for physicians.
  • Can worsen conditions like osteoporosis, high blood pressure, diabetes and ulcers.
  • 70%-80% of hospitalized seniors have some problem with alcohol.
  • In a study of suicides in persons over 65 years of age, alcohol abuse was identified in 35% of men and in 18% of women. This is 18 times greater than seen in a random population control group.
  • Alcohol reacts negatively with more than 150 medications.

The Bottom Line

Otherwise healthy seniors should feel free to enjoy their favorite alcoholic beverage but the definition of moderation can change later in life. If you are currently suffering from a chronic condition, you may not benefit from light to moderate drinking. Continue to monitor and be aware of alcohol’s effects on you and adjust accordingly.

  • Be kinder to your body. If you are consuming more than 7 drinks in a week or more than 3 drinks a day, consider cutting down or quitting altogether.
  • Always check with your physician to make sure that there are no adverse reactions that may occur with any over-the-counter, herbal or prescription medications.
  • If you cannot cut down, don’t be afraid to ask for help. As with all stages of life, alcohol abuse and dependence can sneak up on a person for various reasons. Your physician or local social services agency can help direct you to the resources that you need to get your life back on track.
  • If you are witnessing an alcohol problem with a loved one, remember to approach them with love, support and compassion in an effort to help them to help themselves.

Sources:

http://www.bu.edu/alcohol-forum/critique-081-alcohol-intake-in-the-elderly-affects-risk-of-cognitive-decline-and-dementia-22-may-2012/

http://icap.org/PolicyTools/ICAPBlueBook/BlueBookModules/23AlcoholandtheElderly/tabid/181/Default.aspx

http://www.seniorsinsobriety.org/SISAbridgedResourse.pdf

http://www.sciencedaily.com/releases/2009/01/090115103803.htm

http://www.drugfree.org/join-together/alcohol/depression-anxiety-top-reasons-older-adults-abuse-drugs-or-alcohol-survey-finds

http://nihseniorhealth.gov/alcoholuse/alcoholandaging/01.html

http://www.ncadd.org/images/stories/PDF/factsheet-alcoholismaddrugdependenceamongolderadults.pdf

The Use of CareProfiler in Full Swing

Posted on November 6, 2013

Care Profiler was developed to help healthcare organizations find caregivers that are responsible, attuned, and capable of creating meaningful connections with the people they care for.

The Questionnaire takes about 20 minutes to take and looks for strengths and weaknesses in:

Interpersonal Workstyles: 

  • Empathy and EQ
  • Hospitality
  • Dependability
  • Self Control

Care Core Areas:

  • Comforting
  • Motivating
  • Socializing
  • Enriching

Performance Workstyles: 

  • Open to learning
  • Persistence
  • Stress Tolerance
  • Attention to Detail
  • Achievement

The results are then analyzed by the program to provide a detailed picture of each candidate to provide the most compatible placement with our clients. We have been using this tool since June 2012, and it has been a tremendous success for both Constant Companions and the seniors that we serve, as it goes far beyond the resume and interview. Not only can we qualify caregivers based on skill and experience, but we can now provide clients with caregivers that are more attuned to their particular personality and situation, a must when working in the home.

If you would like to learn more please visit our website at www.constantcompanions.net. If you would like to take the test, go to the “Click Here To Apply’ link on the home page. Indicate that you are taking the test ‘Out of Curiosity’. Please don’t forget to put in your email if you would like us to email the results to you.

The Launching of Affordable Alternatives

Posted on November 6, 2013

affordable alternatives

 

 

 

Constant Companions continues to serve the senior population of San Diego and SW Riverside with a full-service, employee-based home care model. However, throughout 2011 and 2012, as our care coordinator met with many seniors and their families, they were increasingly turning down traditional home care agency services and opting to look on Craigslist or another private set-up. Private hire caregiving can be risky, if not downright dangerous. We felt we needed to provide a solution to families that offered them the assurance of background checks and care oversight.

In January of 2013, Affordable Alternatives was created. Affordable Alternatives is a separate Home Care Referral Agency that seeks to provide seniors with a safer alternative to inexpensive home care.

All of the caregivers at Affordable Alternatives must pass the same rigorous screening process as Constant Companions’ Caregivers:

  • 7 year/50 state background check
  • Employment/Reference check
  • CareProfiler Questionnaire
  • Interview
  • Orientation

Affordable Alternatives is insured with both general and professional liability in addition to being bonded. All caregivers registered with Affordable Alternatives are independent contractors that are allowed to set their own rates and the agency collects a set fee for care management and administration (billing, payment, compliance, and maintaining insurance).

As with Constant Companions, Affordable Alternatives clients receive a comprehensive in-home assessment, care plan and regular contact to make sure all is going as expected and to make any adjustments in the care plan as necessary.

Rates for Affordable Alternatives begin at  $15.60 per hour and $156/day.

To Reach a Care Coordinator 24/7, please call:  888.713.3268 

Here’s the Skin(ny)—The Importance of Skin Integrity As We Age

Posted on November 6, 2013

Skin Integrity in Seniors

Skin Integrity in Seniors

As we age, the skin, like every other organ in our body, begins to decline. While we don’t have any way to reverse this aging process there are things that we can do to boost it functioning and help to prevent skin integrity issues, a major complication for many seniors.

What does skin do for us?

·         Helps maintain proper body temperature
·         Wards off infections
·         Waterproof barrier that keeps moisture in and moisture out.
·         Provides sensory information about our environment and injury

Skin integrity is just a fancy way of saying skin health. As the body ages, the layer of fat under the skin starts to disappear as well as the blood vessels feeding the skin with lots of oxygen. As a result the skin becomes looser, unable to insulate us well, and thinner. The most visible evidence of this is wrinkling and sagging of the skin. As our skin becomes thinner, it becomes vulnerable to tears and pressure sores.  Open skin is an invitation to infection and discomfort.

 

Risks Factors:

 

·  Diabetes – it is under-diagnosed and under-treated, so make sure you are checking for it regularly with your health care provider. Diabetes causes decreased blood flow to the skin and extremities, encouraging the formation of wounds where there may be pressure points. To make matters worse, it makes the body less efficient in healing wounds, once they have developed.

·  Immobility—Any condition that requires someone to be in bed or confined to a wheelchair for long periods of every day will increase the need to be especially vigilant for skin problems. Daily skin checks for tears and sores are essential. Also, making sure that skin is kept clean and dry is essential. If moisture is a problem, check with your health care provider about the use of barrier creams.

·  Hip fracture—In otherwise health and active people, hip fractures can cause long periods of immobility during the healing and rehabilitation process. This immobility can increase chances of developing a bed sores.

·  Dementia—Dementia can contribute to problems with overall skin integrity due to nutritional factors. Not remembering to eat or prepare balanced meals can cause a drop in weight and nutrients essential to the maintenance of the skin. Additionally, inadequate nutrition can contribute to a higher incidence of falls (weakness from low blood sugar and not enough calories) which can open the skin and lead to infection.

·  Rapid weight loss— The lack of ‘padding’, coupled with the underlying cause for weight loss, i.e. poor nutrition or disease, can be problematic for skin integrity.

·  Cancer— During treatment, immunity is compromised, appetite may decline, and chemotherapy can directly affect the condition of the skin. Special care should be taken to avoid a skin tear and to try to make sure that food and liquid intake is maintained as much as can be tolerated.

·  Smoking or history of smoking—Decreases blood supply to the skin.

·  Neurological damage—This can decrease ability to sense discomfort at pressure points that would otherwise prompt one to shift positions.

 

What you can do NOW

Nutrition is one of the best defenses against skin break-down. No matter what your current health status, making an appointment with a dietician is a great way to make sure you are getting the adequate nutrition you need to provide your skin the opportunity to keep working for you, not against you.

Nutritional factors that can help maintain skin integrity:

·  Stay hydrated

·  Eat a balance diet that includes protein

·  Include healthy fats in your diet

·  Make sure you are getting enough Vitamin A, C, E, K and minerals zinc, iron and copper

 While there is no cure for what age does to our skin, there are things that we can do to keep it in the best possible condition to help protect us when we are our most vulnerable.


Written by Gabriela F. Brown, CSA

Constant Companions Home Care

http://www.constantcompanions.net

888.883.8393

Happy 10th Anniversary!

Posted on November 6, 2013

It was on October 14th, 2003, that we accepted our first client! 

We want to extend a heart-felt THANK YOU to all of our referral sources, community partners and clients for their continued faith, feedback and recommendation of our senior home care services.

Our 10-year anniversary is more than just a celebration, It is a time for gratitude, a time to reflect and a time to plan for the future.

Since 2003, we have continually looked for ways to differentiate us from the myriad of other agencies in the community. Over 10 years we have learned a great deal and are continuing to learn as the entire health care industry is facing new challenges including home care, which is facing new state-wide regulatory challenges.

As we plan for the next 10 years, we are very busy learning about these new changes in order to be an asset your organization and the overall well-being of each of our clients.

We will continue to have an open-door policy regarding any suggestions and concerns that you may have in our overall practices, compliance and customer service. In fact, we will be encouraging it as we discover new ways to continue being an asset to the health care community as well as the seniors in our community.

Once again, thank you ALL. We couldn’t have done this with out you. Our deepest wish, at this milestone, is to continue providing excellent services to the seniors of San Diego and SW Riverside for the next 10 years!

-Gabriela Brown, CSA 

Founder of Constant Companions Home Care