Posted on November 27, 2011
We understand that you need a senior caregiver who fits your lifestyle. Our Care Coordinator will begin the process of selecting your caregiver by first studying the client profile and then matching a caregiver’s experience and personality according to your needs, preferences and personality. This way we can assure that the senior caregiver is not only a personal assistant, but an asset to you and your family.
Trust is the foundation of our success in San Diego and S. Riverside. We are continually updating our hiring and supervisory practices. Rest assured that all of our caregivers are thoroughly screened and supervised to enhance your confidence and trust.
Each caregiver must go through a 4 part application process including:
Initial application: Employment history, references and background check are completed. If results are good, Step 2.
Employment Questionnaire, consisting of 17 questions addressing personality and professionalism is administered. If results are good, Step 3
Interview. If results are good, Step 4
From the first placement the process in ongoing, with surprise supervisory visits, satisfaction survey reviews (from clients) and necessary intervention regarding training and policy review.
If our caregivers are unable to reach or maintain our standards, they are warned once and then dismissed on the second violation of any issues regarding professionalism and demeanor in the home. If the caregiver is deficient or unprofessional in any way that violates the law or many of our standards of professionalism, they are terminated immediately and not eligible for rehire. These practices may cost the agency a little more in unemployment claims and hiring costs, but we feel that it is in everyone’s best interest to refrain from ‘recycling’ caregivers that should not be working in anyone’s home.