Constant Companions

Professional Home Care Provided By
Compassionate San Diego & Riverside Caregivers

"Thrive in Place with Constant Companions"

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What You Can Expect from A Live-In Caregiver

What You Can Expect from A Live-In Caregiver

The Workday

  1. One 24-hour period equals one day of service.
  2. Your live-in caregiver is NOT expected to work all 24 hours of the day. Their main duties should be performed during your waking hours. Usually, there will be times of the day when you do not need anything, and this can be your caregiver’s time to take breaks.
  3. Live-In Caregivers are paid for 9 hours of Straight time and 4 hours of Overtime per day for a total of 13h per day. They are required to have 3 1-hour long meals/breaks throughout the first 16 hours of the day and an uninterrupted 8-hour sleep break.
  4. If your caregiver is unable to take any or all of their three (3) 1-hour meal/rest periods on any given day (24h period) the missed breaks must be billed to you at x1.5 the regular hourly rate.
  5. If the caregiver’s sleep period is interrupted the caregiver will receive x1.5 their hourly rate for all minutes used.
  6. If they are unable to get 5 hours of uninterrupted sleep during any 24h period, the entire 8h sleep break will be billed at 1.5x the hourly rate.
  7. Caregivers are classified as Personal Care Attendants under the law and are NOT housekeepers. They are expected to perform HOMEMAKING services which includes light housekeeping and meal preparation that is directly related to the care and performance of activities of daily living (ADLs) for the CLIENT. General Housekeeping duties cannot exceed 20% of their workday or approximately 2.5 hours per day.

What Your Live-In Caregiver Should Bring

Your caregiver should always bring his/her own clothes, toiletries, etc., enough to last him/her for the length of his/her stay. You should provide towels, pillows and bedclothes for the caregiver while they are in your home.

Breaks

  1. There is no set schedule for breaks when a caregiver is living in. You should allow your caregiver to take at least three (3) hour-long breaks during the day at times when you do not require his/her help.
  2. While your caregiver is taking a break, there must always be a way for you to call for her/him in the event of an emergency or a true need for help.

Nighttime & Sleeping

  1. Your caregiver should be able to get at least 8 hours of sleep at night. You may occasionally need to get up at night to use the toilet, etc., and it is acceptable to expect your caregiver to help you. On a regular basis you should not have to wake your caregiver more than 1 or 2 times per night. You will be billed for the actual minutes that the caregiver documents at a rate of x1.5 the hourly rate if these
  2. Interruptions in sleep do occur. Additionally, if the caregiver fails to get 5 consecutive hours of sleep time in one night, you will be billed for the entire 8-hour rest period at 1.5x.
  3. For safety and security, while you are both sleeping, there should be a way for you to call for your caregiver. We recommend walkie-talkies, baby monitors and bells.
  4. You are responsible for providing the caregiver with a comfortable and separate place to sleep.

Food

We do not expect you to cater to your caregiver’s special food preferences if they are largely different from you own, however, we do ask that you make reasonable accommodations to provide the makings for three (3) nutritious/balanced meals a day. In addition, they must have reasonable access and use of kitchen facilities during their break/rest periods.

Telephone Usage

  1. Since your caregiver will be living-in it may be necessary for him/her to use your telephone to contact his/her family to arrange for a ride home or to check in, etc. Any telephone charges that appear on your phone bill that were made by your caregiver are their responsibility to pay. If this occurs, please send the agency a copy of the phone bill indicating which calls were not yours. We will deduct the amount from your caregiver’s paycheck and either reimburse you or credit your account.
  2. Cell Phones, etc. – Your caregiver’s personal calls should be restricted only to brief, truly important calls while working with you. Chitchatting with his/her friends or extended phone calls are not allowed during work periods. HOWEVER, when a caregiver is on BREAK or REST they must be able to use that time as they see fit as long as it does not compromise your safety and comfort.
  3. Your caregiver should not provide YOUR number to anyone without asking you first.

Live-In Caregiver’s Personal Laundry

Your caregiver should do his/her own laundry on his/her own time at home on his/her days off, unless you have given him/her permission to use your facilities.  If you do allow your caregiver to do his/her laundry at your house, your needs should always come first. In other words, you should expect him/her to do their laundry when you do not need anything.

No Visitors

Your caregiver is NOT, under any circumstances, allowed to bring any of his/her family, friends, or pets into your home.

Shopping & Errands

  1. You may ask your caregiver to shop for food and other household items, or if your family is doing this, the  caregiver should help you make a list of needed items to make it easy for the person doing the shipping. Your caregiver should let you see the shopping list and discuss any items he/she thinks are needed with you before buying anything.
  2. We prohibit the caregivers from handling debit or credit cards without first notifying the agency of this authorization. We strongly discourage clients from providing PIN numbers or other forms of access to financial instruments.

Transportation

If your caregiver is driving you in the community as part of the service you are receiving, your caregiver should always bring their drivers license to work as well as his/her car if you do not have one he/she can drive. If the caregiver is using their own vehicle, the miles will be noted on the ClearCare system and submitted for reimbursement at the current standard Federal Reimbursement Rate.. This amount will appear on your invoice.

Relief/Absences

  1. If your caregiver becomes ill while on duty and he/she needs to be relieved, he/she must call the office IMMEDIATELY to give the agency enough time to find a replacement. Your caregiver should stay until relief arrives.
  2. If your caregiver needs a day off form his/her regular shift due to personal reasons, he/she must give you AND our office at least two (2) days notice to schedule a reliever. The Constant Companions Home Care office handles ALL relief scheduling.

Bonuses

There are times of the year and other reasons where you may choose to grant your caregiver a bonus. This is a personal decision and is neither endorsed nor discouraged by this agency. However, in the interest in protecting our caregiver’s integrity and protecting our clients’ finances, we request that ALL bonuses be submitted to Constant Companions Home Care as a separate check, i.e. not included in the total of the check that you are submitting for your bill. In the memo area please print the words BONUS for ___________ and write it out to the name of the caregiver. No fees are deducted from bonus checks if the checks are written out directly to the caregiver. However these bonus checks must be sent through to the agency for documentation. We will make a copy of the check and then forward the bonus check to the caregiver.

Additional Pay/Raises

There are times when a patient wishes to give the caregiver a “raise”. This is also neither endorsed nor discouraged by the agency. If you wish to do this please contact the office and we will make the changes necessary to your daily rate and resign a service agreement that includes the new rate for that caregiver.

Gifts

We do not encourage or discourage gift-giving. HOWEVER, every gift must be reported to the agency so that we can record the transaction to protect both the client and the caregiver to prevent misunderstandings and the appearance of malice.